Freeman Office Products provides you with two ways to obtain an R.A. number, provided the return meets manufacturers guidelines. You can email (steve@freemanop.com or call Customer Service at 1-800-429-6800. We will assign you an R.A.# and assist you with any questions you may have. Customer Service business hours are 8:00 a.m. to 5:00 p.m. Pacific Time.

Freeman Office Products adheres to all manufacturer warranty and return policies. All product returns must be processed with a Return Authorization Number (R.A.#). NO returns, of any type, will be accepted without an R.A. #.

R.A.'s issued by Freeman OP are valid for 15 days only and product must be returned to Freeman OP within this timeframe. R.A.'s cannot be extended or re-issued.

Due to manufacturers' policies Freeman OP cannot accept returns of the following items for exchange, replacement or credit for any reason: Compaq, IBM, Toshiba, Hewlett Packard and Apple. This is mostly hardware / software. DOA or defective can be returned for repair only to an authorized service center. Freeman OP reserves the right to add additional manufacturers to this list as manufacturer policies change, manufacturer goes out of business or if product was specially ordered.

Please have the following information on hand when calling for an R.A.#: customer name, invoice number and the nature of the problem. Please note that the following products cannot be returned:

• Discontinued items
• Any Food related item
• Special order items
• Items for which manufacturers will not accept returns
• Open units, units which require re-boxing, or units in an unsuitable resale condition
• Closeout, remanufactured and refurbished products

All returns MUST: be 100% complete, contain ALL original boxes and packing material, have original UPC codes on the manufacturers boxes, contain all warranty cards, accessories and documentation provided by the manufacturer. Incomplete returns may be returned to sender or subject to a restocking fee up to 15%.